Refund policy

Our Return & Exchange Policy

  • Most items are eligible for returns within 90 days of purchase.
  • Items must be returned within 90 days for a replacement or refund.
  • Power tools must be returned within 30 days of purchase. After 30 days, all warranty claims must be handled directly with the manufacturer.
  • Returned items must include all original parts, be in their original packaging, and in the condition in which they were received. Otherwise, a restocking fee may be charged.
  • We reserve the right to deny a return if we determine the item has been abused, neglected, or misused, or we are unable to verify the transaction.

Changed Your Mind?

Online Purchases

  • Use the original packaging to send the item back. Returned items must be in new condition, include all original parts and be in their original packaging
  • Include the packaging slip containing your name and order number.
  • Customers are responsible for return shipping charges.
  • Return online purchases to the following address:
Icon box with heart
Hartville Hardware Attn: Returns Dept 13163 Market Ave N Hartville, OH 44632

In-Store Purchases

  • Bring the item to the store in its original packaging.
  • The package must be unopened to qualify for a full refund.
  • Bring the original receipt, credit card (if used), and photo ID.
  • Refunds will be issued in the same payment tender of the original sale.
  • All returns are subject to our verification process. If the transaction cannot be verified, we cannot return or exchange the item.
  • All sales are final for items sold in the Clearance Cove and are not eligible for return.
  • Items purchased from the Christmas Shop after 12/25 are not eligible for return.